Refund policy

Returns & Refunds Policy

Last updated: November 11, 2026.

Our 15-day return promise

You can return an item within 15 days of delivery, as long as it is unused, in its original condition, and in its original packaging. To start a return, email us at support@flowellalife.com, use the 'Request a Return' link in the footer, or go to your account, then Orders, then Cancel or return.

Opened supplements

For hygiene and safety reasons, we cannot accept returns of opened supplements unless the product is defective, damaged, or not what you ordered. Please check your order when it arrives and contact us straight away if anything is wrong.

Damaged, wrong, or faulty items

If your order arrives damaged, wrong, or faulty, email us at support@flowellalife.com with photos and your order number. We'll arrange a replacement or a full refund, and we'll cover the return shipping.

Return shipping

For change-of-mind returns, you arrange and pay for the return shipping. For damaged, wrong, or faulty items, we cover the return shipping. Return address: Flowella Life, Yangguang Xinfang, Tongfu Road, Fenggang Town, Dongguan, Guangdong 523690, China.

Refunds

Once your return arrives and passes inspection, we'll issue your refund to your original payment method. How quickly it appears in your account depends on your bank or PayPal, usually within a few business days.

Your statutory rights

United States: This policy is in addition to your rights under applicable consumer law.

United Kingdom: You have a legal right to cancel your order within 14 days of delivery and receive a full refund, under the Consumer Contracts Regulations. This is separate from our 15-day returns policy above. If you cancel, you must return the goods to us; you are responsible for the cost of returning them unless the item is faulty.

European Union: You have a legal right of withdrawal within 14 days of delivery of the last item in your order (weekends and public holidays extend the period). You can cancel before the item is fulfilled. To withdraw, use the self-serve return in your account, the 'Request a Return' link in the footer, or email us. Change-of-mind returns are at your cost; there is no restocking fee. Defective, wrong, or damaged items are returned at our cost.