Shipping policy

Shipping Policy

Last updated: November 11, 2026.

Where we ship

We ship to the United States, the United Kingdom, the European Union, Australia, Canada, and New Zealand.

Processing time

Orders are processed within 1-2 business days. Orders placed on weekends or public holidays are processed on the next business day.

Shipping rates and delivery times

Shipping is calculated by the total weight of your order at checkout. All prices are in US dollars (USD).

United States — 0-0.4 kg: $8.00; 0.4-0.8 kg: $12.00; 0.8-1.5 kg: $18.00; over 1.5 kg: $25.00. Delivery: 7-15 business days. Free shipping on orders over $70 (product subtotal, excluding shipping).

United Kingdom — 0-0.4 kg: $8.00; 0.4-0.8 kg: $12.00; 0.8-1.5 kg: $18.00; over 1.5 kg: $25.00. Delivery: 9 business days.

European Union — 0-0.4 kg: $8.00; 0.4-0.8 kg: $12.00; 0.8-1.5 kg: $18.00; over 1.5 kg: $25.00. Delivery: 9-15 business days.

Australia — 0-0.4 kg: $8.00; 0.4-0.8 kg: $14.00; 0.8-1.5 kg: $20.00; over 1.5 kg: $28.00. Delivery: 8-12 business days.

Canada — 0-0.4 kg: $8.00; 0.4-0.8 kg: $12.00; 0.8-1.5 kg: $18.00; over 1.5 kg: $25.00. Delivery: 10-15 business days.

New Zealand — 0-0.4 kg: $8.00; 0.4-0.8 kg: $12.00; 0.8-1.5 kg: $18.00; over 1.5 kg: $25.00. Delivery: 10-15 business days.

Import duty and tax

All shipping fees include customs duty. No extra duty or tax is charged on delivery — you only sign for the parcel.

Tracking

Once your order ships, we will send you a shipping confirmation email with a tracking link. Delivery times are estimates; delays can happen, especially during busy periods or customs checks.

Delays and exceptions

If your order hasn't arrived within the estimated time, please email us at support@flowellalife.com with your order number and we'll look into it.